Register a UPS Claim

PLEASE NOTE - Announcement regarding UPS and how COVID-19 is affecting shipping.


It has been an extraordinary few weeks as our world faces historic challenges with the growing COVID-19 (Coronavirus) pandemic. As we all continue

to go through unique and evolving challenges we have been advised that UPS has implemented its business continuity plan to ensure continued

service. Currently, UPS is experiencing an increase in demand for air cargo capacity, which may impact the on delivery times for time-sensitive

goods. In addition, as businesses are adjusting to the COVID-19 situation by limiting on-site operations, please ensure that package recipients

are available to receive goods before shipping to help reduce shipping delays due to COVID-19 virus-related business closures.


 Although our insurance policy provides protection against loss and damage of goods in transit via UPS, please be aware that the policy does not

protect against loss or damage resulting from delays beyond UPS’s control, including public health measures to address disease outbreaks

(such as COVID-19). Therefore please be aware that no insurance claim resulting from delays due to the COVID-19 situation will be covered.

If you have a valid claim we will start the process for you when the package is delayed. You will then be notified by us and you then

have 60 days from the date of loss to make your claim. Start this process by logging into your page's dashboard on our website

and fill out the claim section - you will need digital copies of any relevant invoices!


The process is simple - watch the video below for a step-by-step guide!